Contemporary Issues in Knowledge Management
Ó
2000 by Gary J. Dickelman
EDIT 797
gdickelman@pcd-innovations.com
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Much of the material in this lecture is attributed to
Mahlothra, Yogesh (2000)
Knowledge management and virtual organizations.
Hershey, PA: Idea Group Publishing
Introduction
There Must Be 50 Ways To Manage Knowledge
Basis of Many of the "Ways:"
Automate, Rationalize, Reengineer
ARR Inadequate
Knowledge Management Needs
Prevalent View of KM
Dickelman's KM Paradox
Examples
Myths of Knowledge Management
Myth #1
Myth #2
Myth #3
Which KM Systems Work?
What Are the Right Attributes for KM?
What Are the Right Attributes for KM?
What Are the Right Attributes for KM?
What Are the Right Attributes for KM?
Tools to Facilitate KM
Process
Conclusions