Introduction

There Must Be 50 Ways To Manage Knowledge

Basis of Many of the "Ways:"

Automate, Rationalize, Reengineer

ARR Inadequate

Knowledge Management Needs

Prevalent View of KM

Dickelman's KM Paradox

Examples

Myths of Knowledge Management

Myth #1

Myth #2

Myth #3

Which KM Systems Work?

What Are the Right Attributes for KM?

What Are the Right Attributes for KM?

What Are the Right Attributes for KM?

What Are the Right Attributes for KM?

Tools to Facilitate KM

Process

Conclusions