Abstract

December 27, 1999 marked a reunion of sorts for a group of professional colleagues who have paved the way for, defined, and are actively engaged in the performance support practice.  Gloria Gery, Stan Malcolm, Janet Cichelli, Hal Christensen, Barry Raybould, and Marc Rosenberg spoke with me via teleconference about the state of performance support (PS).  My goal was to uncover the latest trends - associated with the latest organizational performance pain - borne of the e-revolution, the monster enterprise systems (SAP, Siebel, Peoplesoft, etc), and the emerging awareness that usability means business (pun intended).  A number of questions were posed on the topics of learning vs. performance support, knowledge management, performance support models, the role of the internet in performance support, enterprise application integration, and intrinsic performance support.  This lively, insightful discussion will surely add to your personal knowledge base and enhance your performance support activities.