Articles by Gary Dickelman:
The Case for Creative Abrasion: Experts Speak Out on Knowledge Management, a discussion between Douglas Weidner, Hal Christensen, Barbara-Cowley-Durst, Duane Degler, and Michael Feldstein facilitated by Gary J. Dickelman.
Distributed Cognition: A Foundation for Performance Support by Jan D. Greenberg and Gary J. DickelmanPerformance Support in Internet Time, a roundtable discussion with Gloria Gery, Stan Malcolm, Janet Cichelli, Hal Christensen, Barry Raybould, and Marc Rosenberg, facilitated by Gary Dickelman on December 27, 1999. Learn about the state of the Performance Support practice from the pioneers on the eve of the new millennium.Becoming Gershom: What Every Technology Trainer Should Know About IT is a re-issue of my 1998 article Lessons From the Other Side, which discusses the adversarial relationships that often exist between learning/performance support technologists and MIS professionals. The article is published here in its original, unedited form, which gives a much clearer picture of what it means to become Gershom (translation: to become an EPSS stranger in the foreign land of IT). Information Appliances and Performance Support: Further Reflections on Donald Norman's work, including a review of his latest book The Invisible Computer: Why Products Can Fail, The Personal Computer Is So Complex, and Information Appliances Are The Solution. This article appears in the August 1999 issue of Performance Improvement, published by ISPI. Things That Help Us Perform: Reviewing the Ideas of Donald Norman, an article from the Performance Improvement Quarterly Special Issue on Electronic Performance Support Systems. Special Editor: Gloria Gery, Volume 8, Number 1, Published by the Learning Systems Institute, Florida State University in cooperation with the International Society for Performance Improvement. Copyright 1995 by the Learning Systems Institute. Gershom's Law: Principles for the design of performance support systems intended for use by human beings, an article from CBT Solutions Magazine, Special Issue on Electronic Performance Support Systems, November, 1996. This article addresses performance centered design methodology. Gershom Rides Again: Guidelines for creating web sites intended for use by human beings, an article from the CBT Solutions Magazine April/May 1997 Edition. This article addresses hypertext principles for creating good web sites. What Every Designer Can Learn From Rimsky-Korsakov appears in the July/August 1997 issue of CBT Solutions Magazine. This article addresses a number of issues regarding modeling business processes for performance centered design. Modeling, we learn, is not reconstructing all the details found in reality. Instead, it means abstracting the essence of a problem and creating a representation in the system interface that the performer can "get" immediately. Fear and Loathing on the Keyboard: Why we should hate software that's smarter than we are, and what to do about it. This article appears in the November/December 1997 issue of CBT Solutions Magazine. It addresses Usability Engineering for performance centered design. An interview with Donald Norman. I'm pleased to bring you this insightful conversation about the common concerns of Don Norman and EPSS practitioners. The interview took place just as Don was completing his work on "The Invisible Computer."Pilgrimage to the Performance GURU discuses an object-oriented approach to performance-centered design. The article appeared in the January/February '98 issue of CBT Solutions Magazine. Wisdom of the Cheshire Cat is another CBT Solutions article on how to create embedded performance support and performance-centered systems from existing applications - without having access to source code! It's the New Law of the Excluded Middle! The content of the article is (obviously) influenced by my recent work with Guru technology.Usability PS: Performance support for conducting usability evaluations is a set of performance support tools and guidelines (i.e., a self-help guide) for conducting usability evaluations. The document was influenced by the great experience I had working at Aetna Life and Casualty. Thanks to my former colleagues in the Human Factors Engineering Group!
