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Contents
Conceptual Foundations of Performance Technology
Agenda
Performance Technology: Why?
High-Performance Organizations
The Cool Hand Luke Problem
Performance Concepts:
What Is Performance?
Learning and Doing
Learning and Knowledge
Knowledge
PS Interventions
The Performance System
Performance-Centered Design: How?
Performance Support’s Goal
Performance Support’s Result
Performance Support’s Attributes
Unification
Performance-Centered Design In Action
Ask...
Process Chart
Break Through!
Thank you!
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