IPGems
KnowledgePlanet

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Introduction/Purpose 
Solution 
Criteria 
Prior State 
User Profiles 
Results 

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Designed by:

IPGems
15931 Indian Hills Terrace
Derwood, MD 20855
Tel: +1-301-523-8819
ddegler@ipgems.com

Developed by:

KnowledgePlanet
5095 Ritter Road, Suite 112
Mechanicsburg, PA 17055
Tel: +1-800-869-5763
dguerra@knowledgeplanet.com

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Results

The new application interface was launched in April 2001 and is currently being implemented across a large number of KnowledgePlanet’s customers.

Feedback reported from existing customers indicates that they are able to introduce the application to learners more quickly than was the case with the previous version. For those customers who have been using the previous version for a long time, there has been an anticipated transition period, because users had gotten used to the layout and navigation from the previous version. However, learners say they prefer the new design as they become more familiar with it, in particular their personal To Do List.

Customer implementation managers who worked with the previous version have also said that they appreciate the new design. They have been able to reduce the planned activities surrounding the roll-out of the application to their employees because they expect the learners to understand more readily what they are to do when using the application. There has also been some reduced implementation cost due to simplifying changes to the interface text through the new editor. This will have ongoing savings, as the text changes will be able to more easily move between versions without requiring rework.

The current “learner” redesign is the first stage in a much larger overall performance-centered development process. It has been well received by customers and users, as well as internal KnowledgePlanet staff who have a long familiarity with the status quo.

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| Introduction | Solution | Criteria | Prior State | User Profiles | Results |


© Duane Degler 2001