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What's New - the EPSScentral Reader
 10 March 2002
INTERESTING PERFORMANCE SUPPORT TOOLS AND SYSTEMS
Image Expert Picture
CALL FOR ENTRIES


Performance Centered Design category of the Excellence in E-Learning Awards

Two exciting categories this year:

PCD Outcomes

and

Extraordinary PCD Tools
It's that time again!  The 2002 Excellence in E-Learning Awards, sponsored by brandon-hall.com and Online Learning Magazine, has arranged for EPSScentral to run the Performance Centered Design category!   Here's your chance to show your stuff and gain recognition for yourself, your organization, your software, and/or your business sponsor. The Awards event will showcase creative software that best represents the principles of electronic performance support and performance centered design in two categories:  PCD Outcomes (end-user/performer support solutions) and Extraordinary PCD Tools (for developing performance-centered systems and functions).

Awards will be announced at the 2002 Online Learning Conference and Expo and will be published on EPSScentral to serve as models for new and experienced EPSS/PCD advocates. Previous winning entries may be viewed at http://www.epsscentral.com/design_awards.htm.

DATES and DEADLINES:

Submission deadline is June 3, 2002 for both Outcomes and Tools.  No exceptions!

Award recipients will be announced and recognized during an awards ceremony dinner held on Sunday September 22, 2002 at the Online Learning conference. Featured entries will be on display at the brandon-hall.com awards booth at the Online Learning 2002 Conference, September 23-25, 2002 in Anaheim, California.
Awards will be presented at the Online Learning  2002 Excellence in E-Learning Banquet (September 23-25, 2002, Anaheim, CA).  See http://www.onlinelearningconference.com/), (http://www.brandonhall.com/public/awards2002/).
Select Award recipients may have the opportunity to participate in a conference session to demonstrate their systems and respond to questions. The Performance Centered Design category judges would also be present at this session to comment on winning entries and the field of entries generally.  Details about this session will be announced by the Online Learning Conference as the program takes shape.

COSTS:
PCD OUTCOMES:  US $295 non-refundable entry fee must accompany your submission. Checks should be made out to “EPSScentral LLC.”   See the Online Submission Form for PCD Outcomes.

EXTRAORDINARY PCD TOOLS:  US $495 non-refundable entry fee must accompany your submission. Checks should be made out to “EPSScentral LLC.”   See the Online Submission Form for Extraordinary PCD Tools..

SUBMISSIONS & EVALUATION:
You are responsible for the costs of preparing your entry.  You are required to use the online entry forms for PCD Outcomes and Extraodinary PCD Tools, respectively, and supplementing the online submission with a URL that provides the live experience, simulation, screen shots, or other media that will allow the judges to experience your offering in as concrete a manner as possible.  In addition to submitting the online entry, you can also prepare a video tape of your entry (see http://www.brandonhall.com/public/awards2002 for details).
A 30 minute live presentation to judges will be scheduled via an online collaboration tool (e.g., Webex, Centra) for you to demonstrate your entry to the judges once your application has been accepted.

ELIGIBILITY: Your entry must describe either a particular component or feature of an operational performance centered system (PCS) or development tool, or an entire performance-centered system.  Note the word "operational" - please, no design concepts that have not been at least piloted in an operational setting where the business/organizational value has been measured.

“Performance Centered” means focused on the business performance outcome in measurable ways.  For example, a PCD Outcome that replaces the interface of an enterprise application such that (a) the frequency of data entry errors is reduced; (b) the frequency of incomplete information entered into the system is reduced; (c) the speed with which data is entered is substantially increased; and (d) the need for any form of learning in advance of doing is eliminated is Performance Centered.  On the other hand, an embedded tutorial, online help, field-sensitive help, and the like, are typically NOT Performance Centered Outcomes - .  even though the latter are often referred to as “EPSS” or “Performance Support”.  Such programs more correctly belong to E-Learning categories of the Excellence in E-Learning Awards program.  .Performance Centered means that there is a measurable improvement in the business outcome (or, if not a business, then a measurable improvement in achieving the organization's goals).

PCD OUTCOMES Submissions:  (If you have any confusion about the definition of Performance Centered Design see: http://www.epsscentral.com/what_is_epss.htm).   Performance Centered Design (or Performance Support, or EPSS) has performance as its only required outcome. Learning, though often desirable and sometimes inevitable, is not the point. In fact, a goal of PCD is to reduce or eliminate the amount of learning required for job performance. Designers of performance centered systems would never think in terms of students, only "performers."  If your proposed entry is learning-focused, please submit it to a category of the Excellence in E-Learning Awards at http://www.brandonhall.com/public/awards2002/ other than PCD (e.g., Best Practices for Internal E-Learning or Custom Content).  E-Learning (CBT, WBT) or any technology-based event that is not embedded in the task context or computer-based activities done in advance of performing the job task are NOT appropriate candidates for PCD.  See http://www.brandonhall.com/public/awards2002/ for submission guidelines for the E-Learning categories.

Excellent examples of PCD Outcomes are Step 7 Lite (PCD is manifested in the inherent design of  the software), KP2000 (PCD manifests itself in the redesigned interface), and Guru (PCD manifests itself in the synergy between the native mainframe system, embedded wizards, and the company intranet.  Further examples and explanations of PCD can be found at http://www.epsscentral.com/samples.htm and http://www.epsscentral.com/what_is_epss.htm.

EXTRAORDINARY PCD TOOLS Submissions:   Appropriate entries are new technologies (tools, products, protocol) that were not previously available commercially or otherwise.  Innovative PCD Tools and Techniques are things that facilitate embedding support into other software, act as "agents" to deliver decision support at the time of need, integrate disparate end-user software, help anticipate and resolve performance challenges, use general inference techniques to eliminate complexity, reduce the need for conventional IT support, replace more conventional means of support, and the like.  These can be new components of existing PCD Tools and Techniques if they are sufficiently unique.

Excellent examples of Extraordinary Performance Centered Design Tools are those that facilitate the creation and integration of alternate interfaces, the merging of disparate systems (via interface integration, middleware, agents, and the like); capturing and disseminating business processes and best practices; and embedding “wizards” and other productivity enhancers into existing systems.  Any tool that clearly stands head-and-shoulders above the rest in its category  - or that defines a unique category -  for enhancing the creation of Performance-Centered outcomes is a candidate for an Extraordinary Performance Centered Design Tool.  Hardware and hardware devices that fit this description are also candidates.

The Awards are open to businesses, government agencies, and educational institutions. Vendors are welcome to submit their work but are strongly encouraged to do so in partnership with their clients.

WHAT AND WHERE TO SUBMIT:
To be considered in this year's Awards, your submission should be uploaded or postmarked on or before June 3, 2002. Your submission must include:
The online submission form (PCD Outcomes or Extraordinary PCD Tools) with supplementary URL for graphics and other supporting media.  You may also mail six (6) copies of the optional video (see http://www.brandonhall.com/public/awards2002 for details concerning the optional video).
One copy of the completed and signed Permission to Publish template (hard copy, signed and mailed) - included below.
Your check for US $295 (OUTCOMES) or $495 (EXTRAORDINARY PCD TOOLS AND TECHNIQUES) to  EPSScentral LLC.

ALL SUBMISSIONS MUST FOLLOW THE DETAILED GUIDELINES PROVIDED ON THE ENTRY FORMS!

Permission to Publish forms, and checks should be addressed to:

EPSScentral LLC
Attn: Gary Dickelman
6909 Pacific Lane
Annandale, VA 22003

With Dyna-Q's Intelliwizard software, anyone can make wizards with ease!
Wizards break tasks into a series of simple steps using a familiar interface consisting of a question and Next and Back buttons. This interface can have the same question and answer conversation with your customer that you would. Each question asked is dependent upon the answers to the previous questions until enough information exists to solve the problem.

Intelliwizard provides the means to create decision support wizards that are external to applications  - not to be confused with wizards that interface directly with application logic, databases, and the like.  Dyna-Q nonetheless provides an excellent development environment for decision-support wizards that can enhance organizational performance.
This link takes you to the EPSScentral bibliography.

Al Badre's book is about an everlasting truth--a truth that many people, many companies, many organizations have learned the hard way. That is, when designing technological systems for people to use, one must take into account the characteristics of the users, and the nature of the task, and the knowledge, experience, biases, strengths, and weaknesses that the users bring to the task. In the case at hand, the task is using the World Wide Web."--James D. Foley, coauthor of Computer Graphics: Principles and PracticeAll successful computer applications have one thing in common: They are designed with the user in mind. Author Al Badre has for years contributed to the ideas and methods needed to make any computer application fully usable. In Shaping Web Usability, he adapts and applies this firmly rooted knowledge and practice specifically to the Web. Badre recognizes that Web sites comprise a unique application, where designers face a host of complex issues, including dynamic content, a broad and diverse audience, multiple entry points, intolerance of steep learning curves, and one-click abandonment. And with the arrival of handheld devices, Web designers confront additional difficult issues. Offering a structured approach to Web usability, Shaping Web Usability describes several contexts in which each site must be viewed, from the genre to which it belongs to the individual page. The book then provides a concrete methodology for designing a site effectively for the convenience, practicality, and pleasure of its users. Inside, Web designers will find useful information on such topics as: Links, buttons, site maps, and indexes for smooth site navigation Keywords and site search engines Effective design of home, content, and transaction pages Achieving a balance between Web usability and impressive graphics Retrofitting Web pages for small-screen and mobile devices Addressing users' information-processing limits Designing Web sites for older adults Addressing the international cultural context of the Web Specific guidelines to support design excellence Using an iterative design process with continuous testing to maximize Web usability Constructing storyboards and interactive prototypes Conducting task analysis to discover the sequence of events visitors use to reach their goalsNumerous real-world examples illustrate the book's concepts, techniques, and guidelines. This one book puts decades of knowledge and experience into the hands of every Web designer. 0201729938B12172001


In the years since Jakob Nielsen's classic collection on interface consistency first appeared, much has changed, and much has stayed the same. On the one hand, there's been exponential growth in the opportunities for following or disregarding the principles of interface consistency-more computers, more applications, more users, and of course the vast expanse of the Web. On the other, there are the principles themselves, as persistent and as valuable as ever.
In these contributed chapters, you'll find details on many methods for seeking and enforcing consistency, along with bottom-line analyses of its benefits and some warnings about its possible dangers. Most of what you'll learn applies equally to hardware and software development, and all of it holds real benefits for both your organization and your users.
Features
Begins with a new preface by the collection's distinguished editor.
Details a variety of methods for attaining interface consistency, including central control, user definitions, exemplary applications, shared code, and model analysis.
Presents a cost-benefits analysis of organizational efforts to promote and achieve consistency.
Examines and appraises the dimensions of consistency-consistency within an application, across a family of applications, and beyond.
Makes the case for some unexpected benefits of interface consistency while helping you avoid the risks it can sometimes entail.
Considers the consistency of interface elements other than screen design.
Includes case studies of major corporations that have instituted programs to ensure the consistency of their products.
New from the International Society for Performance Improvement!
Welcome to the March 2002 issue of the International Society for Performance Improvement's (ISPI) PerformanceXpress.  You will notice two new regular features have been added to this month's  issue: "TrendSpotters" and "Measurement Counts!".

In addition, this issue honors the ISPI Awards of Excellence recipients and provides readers with real-world examples of outstanding applications or expressions of Human Performance Technology. If you would like more in-depth information in regard to what these organizations and successful Performance Improvement Professionals are doing, join us at ISPI's 40th Annual
Performance Improvement Conference & Expo in Dallas, Texas, April 21-25, 2002!
If you have questions or comments about Performance Xpress, please contact Gary Dickelman at EPSScentral or April Davis, ISPI's Director of Periodicals at april@ispi.org.
eLearn magazine is published by ACM, a not-for-profit educational association serving those who work, teach, and learn in the various computing-related fields. Founded in 1947 as the Association for Computing Machinery, ACM's stated mission is to advance the arts, sciences, and applications of information technology. It is the oldest and most respected organization of its kind. eLearn is ACM's first Web-only publication. It will build on ACM's reputation by serving as the most accurate and unbiased source for news, information, and opinion on the now-flourishing field of online education and training. It also offers a community hub for e-learning professionals on the Web, providing a wealth of public forums for the free exchange of ideas.

Content is culled from two distinct sources: News and features written by professional journalists with expertise in education and technology, and columns and tutorials by industry leaders and stars of academia. Our targeted readership includes both providers and consumers of online learning, with a special emphasis on teachers, managers, and administrators working to develop educational programs or classes on the Web.
Usability-Tested E-learning?  Not Until the Market Requires It
Disaster and Opportunity
This link takes you to previous articles on this topic linked from EPSScentral.

An early tweaking raised the Salt Lake City website to 70% compliance with homepage usability guidelines. Inside the site, however, task support falls far below medal contention.


Keep users informed with meaningful error messages

Frequently, error messages are totally uninformative -- or, worse, just plain wrong. Here, we look at how meaningful error messages can make it easier for users to correct problems without having to rely on technical support, and how poorly chosen messages can turn users into ex-users.

In what will be a major, precedent-setting case, the state of New York sued Network Associates earlier this month to end the restrictions that the company claims over its users, restrictions that block publication of benchmark results as well as unauthorized product reviews.


Links that go directly to a site's interior pages enhance usability because, unlike generic links, they specifically relate to users' goals. Websites should encourage deep linking and follow three guidelines to support its users.

Intranets are usually run on a webserver. This webserver not only provides pages to users, but tracks exactly which pages are accessed and when. This information can be analyzed by a web statistics package to provide essential information about the usage of the intranet.
This link takes you to previous articles on this topic linked from EPSScentral.


Why do learners leave online courses before finishing them? And should it matter if they do?


How is European e-learning different from the rest of the world?  Saul Carliner suggests a few points.

Carliner teaches information design at Bentley College in Waltham, Mass. and is leading sessions at Online Learning 2002 Europe in London this week.

Here are distinctions to note if you provide e-learning in Europe:

o Language. In North America, you may get by with   English and Spanish. The European Union, however,   lists 11 official languages. Among Europeans, 24%  speak German as their mother tongue, 16% French,  16% English, 16% Italian and 11% Spanish. Half of  Europeans are multilingual. Information on languages is at this EU site.
Phonoscope is  Easy To Use, and Makes Learning Easy:
If you know how to turn on a television set, then you can use Phonoscope in the classroom without a problem. Everything, including audio levels, is pre-set for automatic use. To get you started, a Phonoscope representative will come to your school and provide "hands on" training sessions with instructors. After a brief orientation and practice exercises, teachers will become experts in:
Basic operations of the system
How to use the split screen feature
Inserting visual materials and computer screen information
Connecting with outside resource person(s) in other locations
School districts that elect to use Phonoscope Education Services will be provided with technical and training support from Phonoscope personnel, for a limited time after network installation.

This link takes you to previous articles on this topic linked from EPSScentral.

If you want to fix your future, start by fixing yourself. In the face of war and recession, what the business world needs is less greed -- and more love. So says Yahoo senior executive Tim Sanders, who argues that now more than ever, the road to prosperity is paved with a commitment to generosity.

"Interesting... a bit of a weird take on KM" - Gloria Gery


Managing content across multiple Web sites and portals.

Vignette has released V6 MultiSite Content Manager (VMCM), an extension to its V6 Content Suite. It claims VMCM is the first application to allow organizations to easily manage content on multiple sites and portals within an organization via a single application.
Struggling against a tough economy, some players in the knowledge management industry are trying to increase their business proposition to potential clients by developing offerings aimed at specific vertical industries. This article talks about how these companies are targeting these specific industries and what a variety of business sectors are looking for in a knowledge management solution.
This link takes you to previous articles on this topic linked from EPSScentral.
In what was considered a do or die situation, Intranets.com appears to have successfully made the switch from a free hosted intranet model to a paid subscription model. Now the Boston company hopes to grow its subscriber base by focusing on a couple of key vertical sectors and by forging alliances.  Its biggest challenge may be yet to come, however, as Microsoft has set its sights on the market.

All of the intranets we've looked at in this series offer ways that employees can personalize the information they see, but to really understand the tools and systems that create strong bonds with users, we went to the experts, the people behind the Science Applications International
Corporation's intranet.
Without standards, every job is a one-off, and vendor lock-in is assured after the first project. Open standards are the beating heart of e-Business, without which concepts like intranets and business-to-business commerce would not be practical on a mass scale.

Regardless of the content on your site, there will always be certain tasks that seem very repetitive and make you feel as though you were working in front of an assembly line. The good news is that "repetitive" can usually mean that you can automate the processes. Computers are great for repetition, human beings are not.
ENTERPRISE APPLICATION INTEGRATION
A new category on EPSScentral.




Enterprises increasingly require integration solutions that achieve immediate operational business and financial return. Vitria is focusing on its process technology to deliver higher value solutions to customers, which will be essential for keeping an edge in 2002.

The VCA solutions allow customers to streamline collaborative business processes across the value chain by automating end-to-end business processes and integrating underlying information systems and partners. This enables companies to manage their business in real time, resulting in decreased order cycle time, reduced time-to market for new products, and increased customer lifetime value.

Imagine having the potential to seamlessly integrate business processes across your company’s entire value chain. Imagine fully synchronizing processes across the value chain, so that if a change occurs, employees, suppliers and customers can have updated access to exactly the information they need to see. Imagine being able to monitor business processes across the enterprise — and being able to change them easily and efficiently, giving your company the ability to respond faster and more nimbly than ever before.

Using a patented approach to business process management invented by IBM Research, IBM WebSphere Business Integrator software allows different processes within an enterprise to work together in a choreographed fashion with minimum employee intervention. And when it’s time for business processes to change, the integrated systems can accommodate the switchover quickly and easily, without the need to recode underlying applications or overhaul infrastructure. The result is the scope for an enterprise to be able to change faster, for less money, and with a stronger ROI.
CONFERENCES, WORKSHOPS, PRESENTATIONS, ETC.
Take a Seminar from A Pioneer in Performance Support Systems, and Inductee into Training Magazine's HRD Hall of Fame...
Location: Boston University Corporate Education Center
Date: April 9, 2002
Cost: $499 includes workshop, lunch, materials **
**15% discount for groups of 3 or more...
Take a Seminar from A Pioneer in Performance Support Systems, and Inductee into Training Magazine's HRD Hall of Fame!
Location: Boston University Corporate Education Center
Date: April 9, 2002
Cost: $499 includes workshop, lunch, materials **
**15% discount for groups of 3 or more...

First International Conference on Usage-Centered Design
25-28 August 2002 Portsmouth, New Hampshire, USA
A Conference on Usage-Centered, Task-Driven, and Performance-Centered Design
for Software and Web Applications
Conference Theme: Design that Works

Conference Chairperson: Larry Constantine, Constantine & Lockwood, Ltd.
Program Chairperson: James Noble, Victoria University of Wellington, New Zealand
Industry Liaison: Helmut Windl, Siemens AG, Germany

Usage-centered design is coming of age as a proven, scaleable, and flexible approach for designing world-class user interfaces. Interest in this and related systematic techniques for user interface design has been growing rapidly around the world.

forUse 2002 will be the first conference of its kind devoted exclusively to usage-centered, task-driven, and performance-centered design for software and web-based applications. The conference will feature keynote and invited presentations by leading figures in usability and user interface design along with a full complement of tutorials and short presentations.

In addition to proposals for regular presentations (1.5 hours), we are also seeking proposals for special sessions (also 1.5 hours), such as panels or demonstrations, as well as full-day tutorials (6 hours) on both basic and advanced topics related to the conference focus. Presenters will get free registration for the full conference, publication in the proceedings, and publicity on the conference Web site. In addition, each regular session will earn a stipend of $500, and each all-day tutorial will earn $1500.

See www.forUse.com/2002/ for topics and further guidelines. Proposals (by email only, submissions@foruse.com) should include:
proposed title
type of session (regular, tutorial, panel, demonstration, etc.)
300-500-word abstract
100-200 author biographical sketch
full contact information for all presenter(s), including all email addresses

Multiple presenters and multiple proposals from the same presenter(s) are
acceptable.  Preliminary decisions on program content will be made early in 2002; the
precise conference planning schedule along with further details will be
released in December.

Watch for more details at www.forUse.com/2002/ .
(One-half block off of the Ballston Metro Stop)
Time: 7:30 AM Registration
Program Starts: 8:30 AM
Wrap-up: 4:00 PM
Continental Breakfast, Refreshments, Lunch included.
The practice of knowledge management has evolved into a ‘second generation.’ The New Knowledge Management (TNKM) rests heavily on the distinction between knowledge processing and knowledge management. According to TNKM, organizations are collectives that create, integrate, and apply their knowledge through a social process or value network, known as the ‘Knowledge Life Cycle,’ or KLC. The role of KM, then, is to enhance the performance of the KLC to achieve more rapid and sustained quality knowledge outcomes for organizational adaptation by developing and implementing Knowledge Process Innovations. These, in turn, through an enhanced KLC, and the use of better knowledge outcomes in business processes will improve the performance of the enterprise.

Knowledge managers can plan and carry out their interventions by differentiating between social versus technology interventions, and can also make the distinction between interventions aimed at improving knowledge-making versus knowledge-sharing and use. Moreover, by casting some of their interventions in the form of policies and others in the form of programs, knowledge managers can have impact on the extent to which innovation in the enterprise is sustainable. These are the hallmarks of TNKM.

This is the first training conference on TNKM. Its goal is to provide a short, sharp, one-day introduction and overview of TNKM concepts and major themes. It also provides coverage of techniques and tools, both on the social process/analytical side of KM and on the IT side. Finally, it provides an introduction to Knowledge Management Methodology and some of the major issues in this area. This is the introduction you've been waiting for. Be there at the beginning! Don't miss the opportunity to join us in Ballston for this first public training conference on TNKM.

Conference Goal:
The purpose of this training conference is to examine new techniques and strategies now being explored by federal agencies and commercial best practices. We will profile agency and commercial initiatives, management strategies and shifts in policy as “the new KM” is put to practice.

Who should attend:
Industry executives charged with KM goals and responsibilities
Agency IT Executives, Managers, and Staff
Records Management Executives, Managers and Staff
Information systems program managers
Agency CIO and their staff
Government and Industry Chief Knowledge Officer (CKO) and staff
Functional area managers
Federal systems integrators
Hardware and software solutions providers
Users and manufacturers of large-scale data storage systems
What you will learn:
New tools, techniques, practices to implement “The New KM”
Successes and Lessons learned
Innovative government and commercial approaches and applications
New technologies and management strategies – what is on the drawing boards
Security issues
How to structure compliant and successful solutions
Risks
Commercial and government best practices
New rules, new policies

MAINSTREAMING KNOWLEDGE MANAGEMENT •
KMWorld 2002
Conference and Exposition
Santa Clara Convention Center • Santa Clara, CA • October 29 - 31, 2002

MORE CONFERENCES, WORKSHOPS, AND PRESENTATIONS
Implementing the full e-learning development process from prototyping, creating and building courses to web hosting.  This three-day blended online and hands-on workshop enables participants to experience how to set-up an e-learning program. At the end of the workshop, participants will have completed their mini-e-learning projects.

Nielsen Norman Group's User Experience 2001-2002 conference offers four exciting days, including: Web Usability Today, a full conference day of enlightening short talks from industry experts; one day of exclusive NN/g seminars; and two days of informative tutorials. Each of these days gives you the chance to Match wits with the sharpest minds in usability theory and practice. Soak up seminars, tutorials, and presentations that will help you build smarter interfaces, save your development dollars, ensure successful user experiences. Protect your budget. Pay for only the days you need. The more days you attend, the deeper the discount. Meet, share tactics, trade cards, munch bagels with UI pros. Our conferences draw experienced UI professionals from all markets.

ISPI 2002, April 21 - 25, 2002
Adam's Mark Hotel
Dallas, Texas U.S.A

Centra Summit, April 30 - May 3, 2002
Westin Copley Place Hotel
Boston, Mass.

World Education Market May 21 - 24, 2002
Liboa Congress Centre
Lisbon, Portugal

ASTD 2002 June 2 - 6, 2002
New Orleans

Hypertext '02 June 11th - 15th, 2002
University of Maryland, College Park, MD, USA

Anaheim Convention Center

Sept. 21 - 26 2002
Connecting the World, One Learner at a Time
Session Types Include ...
Keynotes · Featured Sessions · Breakout Sessions · hands-on Learning Labs · Workshops · Special Events

Co-Located Events
E-learning in Higher Ed Conference · E-learning Industry Outlook (A Symposium for Suppliers, Venture Capitalists, Analysts and Industry Observers) · Click2learn User Conference

Special Session Tracks
Online Learning 101 · Simulations · Streaming Media · How to Buy E-learning Products and Services · Case Studies · Performance Support 2002


e-Media Marketer 2002
03/15/02
L'Aqua Cockle Bay
Sydney, Australia

High Performance Computing
03/19 - 03/20/02
Hyatt Orlando, Kissimmee, FL

VoiceXML Planet
03/20 - 03/22/02
DoubleTree Hotel San Jose, San Jose, CA

ASP.net Developer
03/25 - 03/26/02
DoubleTree Hotel San Jose, San Jose, CA

iSP Business Expo
04/02 - 04/03/02
The Fairmont Hotel in Dallas, Dallas, TX

e-Media Marketer
04/09/02
The Oriental Singapore, Singapore

Search Engine Strategies 2002
04/23 - 04/24/02
Covent Garden Exhibition Centre

enterprise Wireless Forum
04/29 - 05/01/02
Santa Clara Convention Center
Santa Clara, CA

Nanotech Planet
05/13 - 05/15/02
DoubleTree Hotel San Jose, San Jose, CA

e-Mail Strategies
05/20 - 05/21/02
The Crowne Plaza Hotel
New York, NY

Enterprise Web & Coporate Portal
05/23 - 05/24/02
Boston Park Plaza
Boston, MA

e-Security
05/29 - 05/30/02
Sheraton Premiere at Tysons Corner
Vienna, VA

Enterprise Storage Stragegies
05/29 - 05/30/02
Sheraton Premiere at Tysons Corner
Vienna, VA

802.11 Planet
06/10 - 06/12/02
Pennsylvania Convention Center
Philadelphia, PA

Grid Computing Planet
06/17 - 06/18/02
DoubleTree Hotel San Jose
San Jose, CA

Search Engine Strategies
08/12 - 08/13/02
DoubleTree Hotel San Jose
San Jose, CA
REPORTS and STUDIES

This report represents another milestone of a work in progress: a comprehensive handbook on how to produce high-quality documentation for software architectures. The handbook, tentatively titled Documenting Software Architectures, will be published in early 2002 by Addison-Wesley as part of the Software Engineering Institute (SEI) Series on Software Engineering.
The book is intended to address a lack of language-independent guidance about how to capture an architecture in a written form that can provide a unified design vision to all of the stakeholders on a development project.


Are your development projects (PCD or otherwise) over budget and behind schedule because of unexpected and unplanned-for problems?

The Continuous Risk Management Guidebook describes the underlying principles, concepts, and functions of risk management and provides guidance on how to implement it as a continuous practice in your projects and organization. Risk management can be used to continuously assess what can go wrong in projects (i.e., what the risks are), determine which of these risks are most important, and implement strategies to deal with these risks. The guidebook is based on proven practices confirmed through research, field testing, and direct work with clients.